Customer service roles exist in BPOs, retail, banks and online shops. Recruiters want to see who your customers were, what problems you solved, and how you kept them happy.
Any job where you dealt with customers counts, including part-time work in a store or restaurant.
What to highlight
- Who your customers were: consumers, businesses, a local or overseas market
- The channels you used: phone, chat, email, walk-in or social media
- The kinds of requests you handled, such as orders, billing, returns or complaints
- How your work was measured: CSAT, resolution time or quality scores
- Any process you improved or colleagues you trained
Example bullets
Copy one, then change the numbers and details so it is true for you.
- Answered order and delivery questions for an online retailer by chat and email.
- Handled refund and return requests following the store policy and logged each case in the CRM.
- Calmed upset customers and resolved most complaints on the first contact.
- Trained two new hires on the returns process during their first week.
Skills
Words employers look for
Our score checks for these terms in Business & Operations job posts. Use the ones that are true for you.
Tips
- Say what you handled and the numbers you were measured on, such as volume, turnaround time or SLA.
- For BPO roles, state your account type (voice or non-voice) and metrics like CSAT and AHT.
Questions
Is retail or restaurant work relevant?
Yes. Serving customers in person builds the same skills: patience, clear explanation and handling complaints. Describe it the same way you would a BPO job.
Should I include my typing speed?
Include it if you are applying for chat or email support and it is at least 35 words per minute.